Is OpenSkies’ “$550 NYC to Paris” Advert Misleading?
By Tom Meyers in New York—
Like many of our readers, I’m heading to Paris this summer. And like other procrastinators, I haven’t booked my flight yet.
I’ve been holding off because airfares to Europe from the US continue to slide — even for summer travel. However, my trip is now just weeks away, so the time has come to whip out the plastic and book it.
Flying the OpenSkies
Imagine my happy surprise this morning when I logged into Gmail and saw this Google advertisement displayed at the top of the page: (Gotta love that creepy, targeted advertising!)

The ad states: “Openskies 1st anniversary - flyopenskies.com/NYC_Paris - Special business class offers NYC Paris roundtrip for only $550.”
This wording seems unambiguous enough. OpenSkies, the business class-only airline that flies between New York, Paris, and Amsterdam, is celebrating their first anniversary by offering New York to Paris roundtrip flights, in business class, for $550.
The offer seemed remarkable, although not inconceivable. After all, the Guardian reported yesterday that British Airways, which operates OpenSkies, is considering selling off or shutting down the airline. Perhaps this was some sort of promotion intended to fill up their planes.
The rest of the story…
When you click through, however, you discover…
Wait a second: The “$550 roundtrip” immediately becomes a “$550* o/w based on a r/t purchase”? How can that happen?
To be sure, I tested their rates with my dates (July 20 - August 3). A $550 cheapo seat was available for the outgoing flight, although the return seat was a hefty $1,930. If I returned a day earlier, however, I could score a $662 seat (and yes, another $550 return seat would be available if I pushed back my return date several days). In the end, that “$550 flight” turned out to cost $1,328.

Calling OpenSkies…
Thinking that I had perhaps misread, or at least misinterpreted, the ad, I called OpenSkies to discuss the matter.
I explained to the friendly reservation agent that I was calling because I had seen an advertisement for a “New York to Paris roundtrip for $550.” His response:
“That’s right. Let me have a look. (clicking) I think that’s per sector. Hmmmm. (more clicking) Not really for a return flight, is it?” Nope. “Yeah, it’s $550 one-way based on a return basis. That’s what it says here.”
Here, being on their website. “But what about this ad you’re running?” I asked.
“It’s unfortunately not correct. I haven’t seen the ad myself. But it’s based on a return purchase.”
What to do?
We’re left wondering what to think. Was this a simple instance of clumsy wording? Had I misread the ad? Are there $550 roundtrips somehow available on the carrier (unbeknownst to their reservation agent)? Or worse, was this deliberate “truth-stretching”?
In any case, this Cheapo thinks that OpenSkies should stop running the ad.
Ironically, I think that their one-way $550 sale is actually quite interesting. They should simply inject their ad with accuracy by making one simple switch: “Special business class offers NYC Paris only $550 o/w”.
Granted, I probably wouldn’t have clicked. But at least I wouldn’t feel duped.
What do you think?
Do you find this ad misleading? Should we know better as consumers and just ignore “too good to be true” offers? Did we misunderstand the ad in the first place? Let us know in the comments section below!
Update: A final laugh
To top it all off (literally!), when we took this post live at 1 PM EST, a familiar advertisement ran at the top of the page…
The irony is soooo “2.0.”
Popularity: 7% [?]
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- France budget tip: Cheapo rates on the TGV
- France Train Tickets: How to book tickets on the SNCF website (in French!)
- Air Flash: Ryanair Makes It Easy; easyJet Expands


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June 24th, 2009 at 12:47 pm
Believe me, the mislead was on purpose. Some copy writer is feeling the guilt right now while an account manager is convincing him or herself it’s not at all misleading. Kind of like when I used to work on bank ads suggesting to customers closing bank branches was more convenient for them.
June 27th, 2009 at 10:13 am
Yes, the ad is wrong and misleading. Contacting the airline was correct to verify. The official Open Skies website is clear about pricing and easy to understand. However, what procrastinator knucklehead thinks he can get business class RT to europe for $500 when a typical one way fares are over $1000??
June 27th, 2009 at 6:50 pm
Hi DJFyer,
Thanks for your comment. Well, I guess I’m the “procrastinator knucklehead.” And you’re right–the OpenSkies website is easy to understand and the pricing quite clear (as I’ve illustrated)… once you’ve clicked through their ad.
The point of my post was that the airline is explicitely advertising an offer that doesn’t exist — and that’s not right. I’m used to sifting through scams and misleading come-ons online and only giving the time of day to offers that seem legit. An offer, however, from a major airline should carry a certain amount of moral authority. I shouldn’t have to question whether or not an advertisement from a major carrier is being truthful. They have, after all, a reputation to uphold.
Tom
June 27th, 2009 at 11:00 pm
Now see, I thought FOR SURE you would be calling OpenSkies’ ad department and demanding truth in, well, advertising. You Cheapos are feisty, I know this!
p.s. Take me with you.
June 29th, 2009 at 5:51 pm
Heck, I think it’s immoral to advertise “$XXX one-way” with “based on round-trip purchase” in the teensy-weensy small print (I drooled over the NY Times Sunday Travel section as a kid). But just about everyone is onto that by now, and I really only see it in print ads these days. As it is, I feel like advertised travel specials only exist about 2% of the time.