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We purchased a Belgrade-Ljubljana one-way JAT ticket on Sunday night, for travel in late July. We were, as the Brits say, chuffed.
The ticket came to just RSD5,942 (€74; $99). The JAT search engine worked fine, and we were approaching that magic, banal moment that drives all online air travel purchases: the invitation to print an e-ticket.
But the moment didn’t arrive. Instead of seeing a screen confirming our purchase, we were greeted as was the (unexpectedly) completely satisfying experience of purchasing a ticket from live, actual people in an office covered with airline posters and calendars.