Ryanair on charm offensive; announces some legit service improvements

Posted in: Budget Air Travel


Is this the dawn of a friendlier Ryanair? Photo: Bigpresh
Is this the dawn of a friendlier Ryanair? Photo: Bigpresh

Could it be that after years of threats (pay toilets on-board?), crazy extra charges and poor labor relations, Ryanair CEO Michael O’Leary is finally going on the charm offensive?

You may think so after the airline everyone loves to hate’s recent announcement of a number of service improvements which are, in fact, improvements!

To wit:

• the airline will no longer bombard fliers with advertisements and announcements on flights before 8 a.m. and after 9 p.m.;

• starting November 1, customers will have 24 hours after purchasing flights on the website to make corrections to their booking (including, apparently, name changes);

• starting December 1, customers will be allowed an additional carry-on bag (35 x 20 x 20 cm, i.e., purse or duty-free bag) on-board;

• also starting December 1, airport boarding card reissue fees will decrease from €70 to €15 for customers who’ve already checked in online;

• and finally, starting January 5, 2014, the airline will decrease airport-checked baggage fees from €60 to €30 at bag drop, and from €60 to €50 at the gate.

I’m personally most excited about not having to cram my purse into my suitcase anymore!

What further changes would you like to see the airline make? Leave your suggestions in the comments below.

Related: Our guide to Ryanair, including a budget flights finder.

About the author

Hilary Bown

An academic by training, a writer by day, and a Cheapo by heritage, Hilary Bown's meagre means and insatiable travel appetite have helped her sharpen her "no-budget travel" skills across the European continent over the past decade. At home in Berlin or on an adventure abroad, you'll find her in sandals, riding the bus, reading novels while walking, drinking the local wine, writing out postcards with a felt-tip pen, and browsing the shelves of the supermarket and hardware store. Find her unique blend of travel adventure and tested advice at Less Than a Shoestring.

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