Using an American iPhone in Europe… without going broke

Thursday, March 11th, 2010
Is that in Airplane Mode? Photo by Jorge Quinteros.

Is that in Airplane Mode? Photo by Jorge Quinteros.

By Tom Meyers—

If you’re an American iPhone user getting ready to take a trip to Europe, you’ve likely been warned about using your iPhone abroad. After all, AT&T’s rates for international data use can be confusing, and misunderstanding your usage or iPhone setup could be a very costly mistake.

I just returned from two weeks in Europe, one spent in Paris and one in Venice. This was a work trip, during which I visited about 90 hotels for EuroCheapo. I brought along my laptop, but what to do with my iPhone? Was there an economical way to use it in France and Italy? Should I pay for one of the international data packages offered by AT&T? Should I just leave the thing in New York?

When taking a pleasure trip, I usually turn off my phone before blast-off and leave it off until I return to JFK. (This has become increasingly inconvenient, however, in recent years as connecting with friends abroad is obviously aided by sending text messages. Those, however, don’t always work with American cell phones and require international roaming, which puts you at risk of receiving phone calls from home — which will cost you.)

In any case, I realized that my iPhone could be handy. It’s nice to stay on top of emails, download the latest news from the New York Times, and be on my way. But how to do it without going broke?

Advice from AT&T

AT&T, the exclusive US carrier for the iPhone, offers a number of international phone and data packages for Americans taking their phones abroad. The day before take-off, I called and spoke to a customer service representative about my options.

Two weeks later I’m still “processing” that conversation. Let’s just say there are a lot of variables at play, including whether or not you expect to use your iPhone abroad to a) place international phone calls, b) receive international phone calls, c) send and receive emails, d) browse the web, and e) use iPhone applications. Each of these points carries its own possible traps and, of course, AT&T offers a “package” to address each issue.

Just want to make calls on your iPhone from abroad?

The joy of settings.

If you plan to use your phone to make and receive calls, you can opt for the AT&T World Traveler feature (currently $5.99 month), which gives you a discounted price for making and receiving calls. Using this feature, placing or receiving a call from France and Italy would drop from $1.29 to $.99 per minute. Not exactly cheap.

Don’t forget that receiving a call will also cost you – even if you don’t answer it. If the call connects to your phone, it’s billable.

Important: If you choose to only make and receive calls abroad, don’t forget to deactivate your data roaming. But we’ll get to that…

Sending and receiving emails and browsing the Web from abroad

For sending and receiving emails, browsing the web, and using applications, AT&T advises you to purchase an international data roaming package. Stay with me here. These packages are available in four sizes, from 20 MB of international data transfer (for $24.99) to 200 MB of international data transfer (for $199). (Prices current as of March 2010.)

So, say you go with the $24.99 package. What exactly does that mean? How many emails can you send and receive with 20 MB of “data transfer”? How many web pages can you browse? Which applications can you use? That, of course, depends…

Hence, my headache. I had read horror stories of travelers buying a data package only to find that they surpassed it early in their trip by opening some “heavy” email messages or browsing image-rich websites.

AT&T’s tips for avoiding a billing “surprise”

In AT&T’s customer service center, the carrier offers tips for avoiding these sorts of surprise. The tips, which are quite helpful, include:

1) Turn off data roaming.

You’ll find this under Settings > General > Network > Data Roaming. (To make it easy, the iPhone even says “Turn data roaming off when abroad to avoid substantial roaming charges when using email, web browsing, and other data services.) If you’re using your iPhone to simply make and receive phone calls, make sure you do this.

2) Turn fetch data “Off”.

This prevents your iPhone from automatically checking for emails. To access this, go to Setting > Mail, Contacts, Calendars > Fetch New Data. Switch “Push” to “Off” and click “Manually”. Once switched, you’ll have to manually tell your phone to send and receive emails.

3) Consider purchasing an international data package.

As I mentioned above, AT&T offers four data packages, ranging from $29.99 to $199. If you are planning, at any point during your trip, to use a data network to access the web or use emails, you are strongly advised to get some sort of plan. 

4) Reset the usage tracker to zero.

This is interesting. Under Settings > Usage, you can see how many MB of data you’ve sent and received since you last reset the statistics. Theoretically, then, you could reset your statistics, and then track your subsequent bandwidth – perfect for those who have purchased an international bandwidth plan, right?

The only hiccup with this, unfortunately, is that the stats aren’t always up-to-date. It turns out that AT&T can have substantial delays in reporting international data usage (as international carriers are actually providing you with the network and then, later, reporting it back to AT&T). This means, well, that you certainly can’t rely on this metric for tracking your use in real-time.

5) Switch to Wi-Fi instead of data networks.

Bingo.

Airplane is my answer

Having discussed the options to the point of delirium, I basically threw in the towel and chose the most extreme option. Unfortunately, I had this sneaking suspicion that even with an international roaming package in place, I’d carelessly open an email with a dozen photos of my cats and wind up with a $4,000 phone bill.

Thus, frustrated and paranoid, I opted for “Airplane Mode.”

Airplane Mode blocks phone and data networks from going into and out of your iPhone. Wi-Fi networks, however, are accessible. It basically turns your iPhone into an iPod Touch. Airplane Mode is accessible under Settings > Airplane Mode.

Flying solo

The decision to use my iPhone for two weeks in Airplane Mode meant, of course, that to send and receive emails I needed to access a free Wi-Fi network. It also meant that I wouldn’t be able to send and receive text messages or make phone calls. In a separate post, I’ll explain how I went about finding free Wi-Fi networks in Paris and Venice.

Of course, my simple “Airplane Mode” solution won’t work for everyone. Some travelers will obviously need to use their phones to send and receive calls and texts. Others will need predictable email and web service. For these users, I’d suggest calling AT&T, adding some international services, turning off “fetch,” and still using “airplane mode” whenever possible.

However, for Cheapos like me who simply need an occasional connection, consider flying on “Airplane Mode” during your trip. You’ll relax about charges and still have basic services.

Tell us: Have you taken your iPhone abroad? Do you have any tips for avoiding surprise charges? Do you think I’m a big wimp for relying on Airplane Mode for two weeks? Tell us about your experience in the comments section.

Popularity: 5% [?]

Cheapo Technology 101: How to stay wired while traveling

Tuesday, February 16th, 2010
A collection of prepaid SIM cards. Photo by toyohara.

A collection of prepaid SIM cards. Photo by toyohara.

By Audrey Sykes in Amsterdam—

No matter where you’re traveling, it’s important to keep yourself well-connected, technology-wise. Luckily, pocket-size, travel-friendly gadgets are no longer limited to the businessman-on-the-go market. (And even the most modest backpackers duck into Internet cafes to type emails on PC setups that rival the most tech-savvy home office.)

If you’re making plans for a 2010 getaway or adventure, here are six inexpensive and popular electronics people are adding to your “what to bring” checklist.

1. SIM cards for cell phones

Postcards, telecartes, and payphones just don’t cut it anymore when saying hello from abroad. Cell phones are an expected travel item worldwide, and the cheapest option is usually not a home-based plan. It’s a SIM card.

SIM (”subscriber identity module”) cards are simply thumbnail-size chips that users insert into their cell phone to make calls. Users are provided with an individual phone number on a pay-as-you-go credit program. These cards can be purchased, as well as topped off with credit, in supermarkets, kiosks, and most shopping centers.

For more on buying SIM cards abroad, see this Rick Steves’ article on mobile phones in Europe.

2. MP3 players: Bring a USB cord to keep the travel soundtrack rolling.

The most common uncertainty when it comes to toting along MP3 players is the relatively short battery life. Know this: All it takes is a simple USB cord to charge your personal music collection via any computer. Earbuds minimize space (no need for clunky headphones), and travelers can easily collect a more worldly selection of music by sharing and trading songs with others.

3. Netbooks: The smaller and lighter notebook.

I find small ”netbook” computers perfect for traveling. Look for ones that are light in weight, usually from two to four pounds. Long battery life is key, and there are models with batteries lasting four-to-five hours. Screen size can dip below eight inches, which is compact, but tricky for Web browsing.

Try finding screens 10-to-12 inches with a sturdy feel and, if possible, a webcam. Prices vary, but basics start around $300 and creep up to over $1,000.

For a list of top-rated netbook computers, check out this Consumer Reports guide.

4. The power of the compact camera.

Digital point-and-shoot cameras have come a long way in the past few years and, let’s face it, they’re much easier to travel with than a professional SLR. Many are now waterproof, and features like video and audio are increasingly the norm. They’re also easy to slip into a pocket and able to hold buckets of high-quality images. Reconsider the convenience of small digitals before instinctively reaching for the pro piece with the monster lens.

For tips on buying a point-and-shoot, visit Consumer Reports.

5. Trust the Internet cafés.

Not in the mood to take a laptop or netbook with you? Don’t feel the need to be constantly wired? Internet cafés have gone through some extreme makeovers the last decade and offer a great service. Most are completely “pimped out” with sleek desktop computers, web cams, mic and headphones, and offer the latest software with the click of a mouse.

Hourly prices at most Internet cafes dip in the more competitive and big city areas, but rest assured that an Internet café is within reach when you least expect it.

6. Smartphones

Looking to consolidate your wires and devices while traveling? Consider a smartphone. Whether you opt for an iPhone, Blackberry, G1 or other types, these handy devices have rapidly become indispensable to many travelers (so long as you’re willing to swallow the cost of owning one.) Being able to snap photos, record video, listen to music, check email and post media to Facebook and other sites is undeniably appealing to many, although also abhorred by some.

If you’re considering using a smartphone while traveling, also consider this: photo and video quality won’t be quite as good as what you get with standalone devices, although recently it has greatly improved. Also, always be aware of your smartphone’s data and usage fees for overseas travel. Unlike the American Express card, you might want to “just leave home without it.”

Tell Us: How do you stay wired?

How do you stay wired on the road? Do you take your computer with you or simply check-in at the Internet café? Do you still pack your big camera, slip a small one in your pocket, or skip the camera all together? Tell us about it!

Popularity: 4% [?]

Tech advice: Twitter for budget travelers

Thursday, March 26th, 2009

Recently Twitter, the micro-blogging service and current “it” brand of the web, turned 3 years old. Yet, while most three-year olds we know spend their time observing others and imitating their parents, Twitter is busy trying to create a new communication platform (and vocabulary) for the web.

Twittering from a Paris restaurant. Photo by Kmeron.

Twittering from a Paris restaurant. Photo by Kmeron.

Twitter for budget travelers? 

So what does this mean for you, the budget traveler? Should you care? Do you really need to know about “tweets,” DMs and “followers”? Do you really want to introduce yet another social network into your daily routine?

Well, here is a primer to help answer a few of these questions and provide a proper introduction to Twitter… Cheapo-style!

The basics: what is Twitter?

Twitter allows members to send and read short messages (”tweets”) between themselves and other users. These tweets are text-based, frequently contain links to articles on other websites, and are limited to only 140 characters in length.

Twitterers are able to post tweets as frequently (or infrequently) as they like and on any subject they wish. As you might guess, there is a vast variety of subjects being tweeted.

Want to know if your cousin Larry just burned his coffee? No prob. Want to ask President Obama a question about the economy? Go for it. Interested in telling NBA great Shaquille O’Neal what to order at Dairy Queen and read other “random acts of Shaqness”? The list is endless.

Hmm… kind of sounds like Facebook’s status updates, right?

Well, sort of. One of the main differences is that anyone can “follow” someone else on Twitter without being approved by that person. However, you can only send direct messages (”DMs”) to Twitterers who are also following you. Get it?

Tweets for budget travelers

After an initial period of Twitter apprehension, we gave it a try and have to admit it: we’re hooked.

We’ve learned about last-minute travel offers from other Twitterers, had rapid-fire Tweets with several of our business partners in Europe and travel industry bloggers, and benefited from reading articles and posts that we otherwise would have missed.

Some tricks we’ve learned along the way include:

Follow travel writers: If you have specific travel columnists, travel bloggers or other travel personalities you enjoy reading, look them up on Twitter. Most have a “Twitter presence” and reading their Tweets can add a fun, new dimension to what you read from them elsewhere.

Only follow those who truly interest you: There’s a “beginner’s instinct” to build your list of followers by rapidly following others, but what’s the point? Twitter is most helpful and useful when you genuinely look forward to reading the Tweets being sent your way.

Ask questions: Don’t be afraid to ask a question or request travel advice. We recently were looking for a budget hotel in Los Angeles and posted a Tweet asking for suggestions, and within minutes several Twitterers provided helpful recommendations. Tweet-o-rific!

Share the love: Similarly, be on the lookout for Tweets where you can add helpful feedback or offer advice. It’s a two-way “Twitter Street,” and since we joined we’ve enjoyed the sense of community that builds over time from others in our network.

Get airline info: Follow your preferred airlines for updates and offers for last minute deals.

Stay in touch: Twittering makes it easy for the folks back home to follow your adventures abroad. Of course, you run the risk of overdoing it. But your followers may appreciate the chance to travel with you. Also, Twittering on the road permits you to ask your followers for rapid-fire advice on, say, a restaurant in Madrid.

Get organized: For those who become hooked, consider using a Twitter “client” such as TweetDeck. These websites help manage your Twitter account, create individual groups, and make Twittering feel more organized and less manic.

A Few notable travel twitterers

twitter.com/eurocheapo - Surprise!
twitter.com/budtravel - The editors of BudgetTravel.com
twitter.com/jenleo - Updates from the LA Times travel blog editor
twitter.com/wendyperrin - Conde Nast Traveler’s very own Wendy Perrin
twitter.com/soultravelers3 - Updates from a family of three traveling the world
twitter.com/SEKeener - Follow Cheapo-friend and co-founder of BootsnAll.com, Sean Keener, while he travels throughout Australia
twitter.com/samdaams - Pithy updates from Sam Daams, the co-founder of Travellerspoint.com

Do you Tweet?

Do you have recommendations for using Twitter? Are there other travel Twitterers you enjoy following? Do you agree that Twitter can be helpful, or do you find it a waste of time?

Tell us in the comments below!

Popularity: 9% [?]

Calling Home: Cheap tips for staying in touch while traveling

Wednesday, March 11th, 2009
Cellphone use in Bavaria. Photo by Jason MacArthur.

Cellphone use in Bavaria. Photo by Jason MacArthur.

By MATT KEPNES

When I travel, I look for affordable ways to stay in touch with my friends and update my family back home. Thanks to the Internet, it’s much easier to stay in touch now than it was in the past, and the cost of doing so has plummeted.

For those who are looking to save a dime but stay in touch, here are a few suggestions and tips to consider.

Staying in touch: The basics

It’s no secret that one of the easiest way to touch base is via email. But if you don’t want to pay excessive roaming fees for your Blackberry or iPhone, and prefer not to lug your personal laptop around when you travel, what do you do?

First of all, scrap plans to use hotel-owned Internet terminals or pay-per-minute internet access cards (unless they’re free of course). Instead, head to an Internet cafe. These cafes have spread like crazy around the Continent and make it quick and cheap to access email accounts, check in on social networking sites (like Facebook and MySpace), and update Twitter.

Other Web Options

However, sometimes “quickie” web cafe visits are not enough, especially on longer trips. Sending e-mails and messages to your family and friends is wonderful, but you’ll probably also want to actually speak with them. A great solution is the Internet phone service Skype. Skype lets you call other Skype users around the world for free.

All you need to make a Skype call is an Internet connection and a headset. You then “dial” another Sype user, like you would on an instant messenger, and once the connection is made you can speak for as long as you like–for nothing. For a small fee you can also place a call to a land-line or mobile phone.

Using Mobile Phones Abroad

The obvious downside to Skype is that you’re reliant upon an Internet connection to make the call. One way to solve that problem is by using a mobile phone.

Mobile phones, of course, not only let you keep in touch with those back home but also help you connect with people you meet on the road. They also allow you to call hostels and hotels from the road, check on museum hours, and in emergencies, call for help. Yet, cell phones are never the cheapest option.

For Americans, one complicating factor is that most mobile phones run on a network that isn’t accessible in Europe and, furthermore, most American phones can’t be “unlocked,” allowing you to swap out SIM cards. Thus, you can’t simply buy a new SIM card for your phone abroad. You’ll have to either rent or buy a new phone when you arrive, or, if your phone does work in Europe, pay additional fees for foreign coverage (either an incremental monthly fee or an expensive per-minute fee).

Fortunately for non-Americans, it’s much easier. Most foreign phones can have their SIM cards replaced with cards purchased at convenience stores (and sometimes right on the street!). The cards come with their own phone number and rechargeable minutes.

One Other Consideration

Thanks to technology, it’s easier and more affordable then ever to stay connected while traveling. At the same time, you should at least consider staying “unconnected” while traveling through Europe. After all, will your mobile phone be a helpful tool or just a distraction?

What do you think?

Do you stay connected when traveling? Do you take your mobile phone? Rent a phone abroad? Chat in Internet cafes? Tell us below!

About the author: Matt Kepnes is a twenty-something vagabond who has been on the road regularly since 2005 and produces NomadicMatt.com and How-To-Travel-The-World.com.

Popularity: 11% [?]

Ryanair launches inflight phone calls today

Thursday, February 19th, 2009

Can you hear me?

Ryanair, the wacky budget airline that offers intra-European flights at rock-bottom prices, today began offering inflight phone calls, text messaging, and Blackberry use. The service, dubbed “OnAir,” comes at a hefty price.

“OnAir” will first be offered on 20 of its airplanes, although Ryanair expects to roll it out to all 170 aircraft within the next 18 months. Interestingly, only six passengers will be able to call at once. (We haven’t been able to determine how many will be able to use their Blackberry’s.)

The cost?

Calls will run between €2.00 and €3.00 per minute, text messages €0.50, and email “sessions” are priced between €1.00 and €1.50. Hardly cheapo territory.

What do you think?

Do you think this truly is a step forward in aviation history? Is it really any different from the in-flight phone service that was largely ignored for years (remember those phones tucked above your tray?).

If this does catch on, are we headed toward a future of cellphone shouters, screaming ever louder to get through over the hum of the engines? Or does this really represented a step forward for business travelers, and those who just want to chat from 30,000 feet?

Would you use this service? Tell us what you think below.

Read more about the phone service on Ryanair.com.

Popularity: 12% [?]