easyJet: Dubrovnik to London

The carrier: easyJet

About

EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model.  EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive fewer complaints.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split and Tallinn.

Upside

Great connections across Europe without the lowest-common-denominator panic.

Downside

Notoriously bad customer service.

Baggage

*Carry-on: One piece of hand luggage.
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €12 per kg.

* Please visit EasyJet’s website for more information on its baggage policy.

Seating

Strict pre-boarding policy. Check-in no later than 40 minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Check-in and Ticketing

Online check-in is available from 60 days before your flight until two hours prior to the scheduled departure time.  Passengers with hold-luggage are allowed to do this as well. The boarding gate closes 25 minutes prior to the scheduled time of departure.  If your flight leaves London Gatwick before 08.30 you can check in for this flight the night before from 20:00. This will give you the opportunity to leave your baggage at the airport. You will be issued with a boarding pass so you can go straight to security for your flight the following morning.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.

Fun Fact

EasyJet offers the possibility to carbon offset the CO2 to their customers' trips for a surcharge via a calculator which calculates a passenger's carbon footprint.

Departure: Dubrovnik, Croatia - Dubrovnik (Cilipi) Airport (DBV)

Dubrovnik Airport, also known as Cilipi Airport (after the suburb in which the airport is located), is the main airport serving the Croatian city of Dubrovnik. Dubrovnik's main airport won the Croatian National Tourist Board's award for best decor in 2006. Among other delights, travelers can stroll the airport's gardens. Location: Dubrovnik Airport is located 21 km (13 miles) southeast of the Dubrovnik city center. Transport: - Bus: There are frequent bus departures from the airport to Dubrovnik. Travelers must be aware that some buses may not provide service all the way to Dubrovnik and may stop at the town of Cavtat, which is located 5 km away from the airport. The public bus company providing service to airport is Libertas Dubrovnik. - Taxi: Taxis can be found outside the terminal building. Companies include 'Taxi and Transportation Service Dubrovnik' and 'Dubrovnik On-Line Taxi Service'. Service: There is an information desk located in the main terminal building. There are also coffee shops where travelers can relax and pass time. Other airport facilities include a currency exchange, bank, and post office. more...

Arrival: London, United Kingdom - Stansted (STN)

The name Stansted is synonymous with low-cost carriers. A massive hub for Ryanair, Stansted also serves as a hub for easyJet, Air Berlin, and nine other budget airlines. It's London's third-biggest airport. Location: London-Stansted Airport is located 48 km (30 miles) northeast of London. Transport: - Rail: The Stansted Express provides a 45-minute train journey to Liverpool Street Station. National Express offers service to London Stratford and Lea Valley Stations. For more information on timetables and rates check the National Express Official Website. Cross-country trains serve destinations to the Midlands and the North. - Bus: The Terravision express bus provides a 75-minute journey to Victoria, and the National Express bus line offers 90-minute journeys to Victoria, Liverpool, and Stratford Stations. There are also numerous other local buses that stop at the airport. Transfers can be made through Easybus as well. - Taxi: Checker Cars taxi company serves Stansted airport and operates service to London and other destinations. The taxis can be found outside the terminal building. For more information consult the Website. Service:There's an information desk in the international arrivals area as well as courtesy telephones throughout the terminal. Wi-Fi internet access is available too. In addition, the airport has multiple ATMs, a currency exchange, many restaurants, bars, cafes, and shops. Other airport facilities include a baby changing area, showers, and a multi-faith chapel.