easyJet: Geneva to Birmingham

The carrier: easyJet

About

EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model.  EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive fewer complaints.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split and Tallinn.

Upside

Great connections across Europe without the lowest-common-denominator panic.

Downside

Notoriously bad customer service.

Baggage

*Carry-on: One piece of hand luggage.
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €12 per kg.

* Please visit EasyJet’s website for more information on its baggage policy.

Seating

Strict pre-boarding policy. Check-in no later than 40 minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Check-in and Ticketing

Online check-in is available from 60 days before your flight until two hours prior to the scheduled departure time.  Passengers with hold-luggage are allowed to do this as well. The boarding gate closes 25 minutes prior to the scheduled time of departure.  If your flight leaves London Gatwick before 08.30 you can check in for this flight the night before from 20:00. This will give you the opportunity to leave your baggage at the airport. You will be issued with a boarding pass so you can go straight to security for your flight the following morning.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.

Fun Fact

EasyJet offers the possibility to carbon offset the CO2 to their customers' trips for a surcharge via a calculator which calculates a passenger's carbon footprint.

Departure: Geneva, Switzerland - Geneva Cointrin International (GVA)

Geneva Cointrin International Airport can be accessed from both Switzerland and France. It serves as an EU freight hub (despite it not being an EU member). Location: Geneva Cointrin International Airport is located 4 km (2 miles) from the Geneva city center. Transport: - Rail: Geneva railway station is located about 300 meters from the Departures and Arrivals floors. All trains stop at central Geneva-Cornavin, in the city center. Direct long-distance trains are also available with destinations throughout greater Europe. - Bus: The bus stop is outside the Departures and Arrivals Halls. In Switzerland, Unireso bus #10 runs to central Geneva, and bus #28 to the United Nations. Bus #23 connects the airport with Tours de Carouge and Fret. - Taxi: Taxis can be found outside the main terminal building. Separate French and Swiss taxis are available. Service: At the airport, there are multiple information desks. Note: The French sector has independent services and there are tourist and airport information services in both sectors. In addition, travelers will find banks, currency exchange, ATMs, a post office, and Internet access available in all public areas. There are restaurants, shops (including duty-free), and other facilities such as a pharmacy, medical center, nursery, and public showers.

Arrival: Birmingham, United Kingdom - Birmingham Intl (BHX)

Birmingham International Airport is one of the UK's busiest hubs. Well serviced by flag carrier and low-cost airlines alike, Birmingham is a major launch pad for bmibaby, flybe, and Thomsonfly. In 2007, the airport won the Airports Council International's award for Best Airport in Europe in its traffic category. Location: Birmingham International Airport 10 km (six miles) southeast of central Birmingham in the borough of Solihull, West Midlands, England. Transport: - Rail: The Air-Rail shuttle service is free and links the airport to the Birmingham International Train Station in a few minutes. Train operators include CrossCountry and Virgin Trains, which offer service between London and Glasgow via Birmingham. For more information consult the railway's Official Website. - Bus: Two bus lines transport passengers between the airport and central Birmingham. Both run an average of once every half-hour and take about 20 minutes. - Taxi: Black cabs are able to carry up to five people with luggage. They can be found at the taxi stand outside the terminals. Service: The airport contains information desks as well as the Visitor Center in terminal 1 for travel information. There are ATMs and currency exchange kiosks in both terminals. Aside from an extensive range of restaurants and shops, there are also postal facilities, 24-hour medical centers, and a prayer room.