easyJet: Lugano to Edinburgh

The carrier: easyJet

Upside
Great connections across Europe without the lowest-common-denominator panic.

Downside
Notoriously bad customer service.

About
EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model. The airline was founded by Sir Stelios Haji-Ioannou, and he and his family are still major shareholders. EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive not quite so many complaints as Ryanair's.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split, and Tallinn.

Baggage
*Carry-on: One piece of hand luggage
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €9 per kg.

Seating
Strict pre-boarding policy. Check-in no later than 40-minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.
more...

Departure: Lugano, Switzerland (LUG)

more...

Arrival: Edinburgh, United Kingdom - Edinburgh International (Turnhouse) (EDI)

Edinburgh Airport, sometimes referred to as "Turnhouse", was the busiest airport in Scotland in 2007 and is a hub for easyJet, flyglobespan and Ryanair.

Location: Edinburgh Airport is located 12 km (eight miles) west of Edinburgh.

Transport:

- Rail: Most train services operate from Edinburgh Haymarket station which is found on the main bus route between the airport and city center.

- Bus: Public bus services stop outside the Arrivals Halls. More information on both Lothian Bus services can be found at the flybybus company's Website. Also, the express service operates daily.

- Taxi: At Edinburgh Airport there are three taxi ranks available. One of them operates solely based on pre-booked reservations while the other two are for companies that serve the airport. Usually, a journey to and from the city center and airport takes roughly 25 minutes. The 'black cab' rank is available by the coach stations while others are available outside the Arrivals Hall.

Service: In the airport there are numerous shops and restaurants. Several internet stations are available. In addition, there are play areas for children, entertainment facilities, and baby changing rooms.
more...