easyJet: Madrid to Rome

The carrier: easyJet

About

EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model.  EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive fewer complaints.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split and Tallinn.

Upside

Great connections across Europe without the lowest-common-denominator panic.

Downside

Notoriously bad customer service.

Baggage

*Carry-on: One piece of hand luggage.
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €12 per kg.

* Please visit EasyJet’s website for more information on its baggage policy.

Seating

Strict pre-boarding policy. Check-in no later than 40 minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Check-in and Ticketing

Online check-in is available from 60 days before your flight until two hours prior to the scheduled departure time.  Passengers with hold-luggage are allowed to do this as well. The boarding gate closes 25 minutes prior to the scheduled time of departure.  If your flight leaves London Gatwick before 08.30 you can check in for this flight the night before from 20:00. This will give you the opportunity to leave your baggage at the airport. You will be issued with a boarding pass so you can go straight to security for your flight the following morning.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.

Fun Fact

EasyJet offers the possibility to carbon offset the CO2 to their customers' trips for a surcharge via a calculator which calculates a passenger's carbon footprint.

Departure: Madrid, Spain - Barajas (MAD)

Madrid's Barajas Airport, named after the adjacent town, is one of the busiest in Europe, is the busiest in Spain, and is the main international airport serving Madrid. The airport serves as the gateway to the Iberian Peninsula from Europe, and also acts as an important link between Europe and the Americas. Many low-cost airlines fly in and out of Madrid; among these, easyJet and Vueling fly to the most destinations. In 2006, the airport made news when it opened the beautiful new Terminal 4. Location: Madrid-Barajas Airport is located 12 km (7.5 miles) northeast of the city. Transport: - Rail: There is a metro stop at the Madrid Airport, and it connects to central Madrid for €2. This journey is very quick, taking about 15 minutes. Both mainline and metro line trains run through Madrid Airport. The RENFE and AVE lines do not go directly into the airport but are minutes away by Metro. The Metro connects Madrid-Barajas with the city center at the Nuevos Ministerios station in the middle of Madrid’s financial district. The Barajas line (no. 8) provides connections from the underground stations at terminals 2 and 4 into Madrid’s city center. The metro system also provides links to stations which are part of the Spanish railway network. - Bus: Madrid Airport Buses run from every terminal into the center of Madrid. Although the bus system is slightly cheaper, the Metro may be a more enjoyable option. For more specific information on bus service, consult the Madrid Municipal Transport Website. - Taxi: The airport taxi ranks are located in front of the Arrivals areas of all terminals. It is recommended that travelers do not take unsolicited services from any drivers inside the terminal buildings. The taxis in Madrid are metered so make sure that the taxi driver has started up the taximeter at the start of the journey. Ask for a bill in case you have any complaints. Taxi ride from Madrid Airport to the city center will cost approximately €30-35. Service: If you are in restaurant areas in any of the terminals, wireless access is provided by the airport. Financial facilities include two banks (one of which is open 24-hours), several currency exchanges, ATMs, and a post office. In the airport, there are more than 30 restaurants, cafés and bars and over 100 shops, including duty-free. Other facilities include nurseries in terminals 2 and 4, pharmacies in terminals 1, 2 and 4 and First Aid stations in terminals 2 and 4, a playground, and a chapel.

Arrival: Rome, Italy - Ciampino Airport (CIA)

Rome Ciampino Airport or "Aeroporto di Roma-Ciampino," also known as Giovan Battista Pastine Airport is a joint civilian, commercial and military airport near Rome in Italy. In recent years, low-cost carriers have now boosted Ciampino and it is now one of the busiest and fastest growing airports in Italy. Ciampino is a major base for Ryanair, and also serves multiple easyJet, Centralwings, and Sterling routes. Currently, Ciampino is more or less a low-cost and charter airline airport.

Location: Rome Ciampino Airport is located on the Via Appia Nuova, 15 km from the centre of Rome.

Transport:

- Rail: To get into the heart of Rome from Ciampino, take the CoTral bus for €2. It departs from outside the terminal every half an hour and takes you to Anagnina, the terminus of Metro line A, in 20 minutes. From line A, you can take the subway (for €1) to Stazione Termini, Rome's main train station.

- Bus: Another way to get into the center of Rome from Ciampino airport is on the Terravision express bus. The Terravision bus connects Ciampino airport to Rome's Termini Station. Frequency of service varies according to flight arrivals and departures, but buses typically arrive every 20 minutes or so. Tickets cost €8 one-way and €14 round-trip. Visit the Terravision booking engine to book bus tickets in advance.

- Taxi: Taxis are available at the airport. The official taxis are white and identified by the illuminated Taxi sign on the roof. Ensure the meter is running, and check the approximate price of the journey beforehand.

Service: The Airport has 4 information desks located throughout the 4 passenger terminals. There are a number of excellent restaurants, cafes and bars located throughout the airport. High-end shops and duty free can be found in the airport as well. There are Cash Points in the Arrivals area, and in the General Aviation, as well as a bank.