easyJet: Milan to Porto

The carrier: easyJet

About

EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model.  EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive fewer complaints.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split and Tallinn.

Upside

Great connections across Europe without the lowest-common-denominator panic.

Downside

Notoriously bad customer service.

Baggage

*Carry-on: One piece of hand luggage.
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €12 per kg.

* Please visit EasyJet’s website for more information on its baggage policy.

Seating

Strict pre-boarding policy. Check-in no later than 40 minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Check-in and Ticketing

Online check-in is available from 60 days before your flight until two hours prior to the scheduled departure time.  Passengers with hold-luggage are allowed to do this as well. The boarding gate closes 25 minutes prior to the scheduled time of departure.  If your flight leaves London Gatwick before 08.30 you can check in for this flight the night before from 20:00. This will give you the opportunity to leave your baggage at the airport. You will be issued with a boarding pass so you can go straight to security for your flight the following morning.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.

Fun Fact

EasyJet offers the possibility to carbon offset the CO2 to their customers' trips for a surcharge via a calculator which calculates a passenger's carbon footprint.

Departure: Milan, Italy - Malpensa (MXP)

Malpensa International Airport is one of three international airports in the Milan area.

Location:

Malpensa International Airport is located 45 kilometers (29 miles) north west of Milan in the province of Varese.

Transport:

•Rail: Trains run from Terminal 1 to Milano Cadorna Station every 30 minutes Monday-Friday. Schedules for both the Malpensa Express and Tren Italia are both found online.
•Bus: Between the two terminals a free shuttle bus is available every 15 minutes for twenty four hours a day. Buses run from both terminals to Milano Centrale Station, and to Linate Airport, Sesto and Torino. The Malpensa Shuttle runs from both terminals to Milano Centrale Station. The schedule for buses from Malpensa are found online. It is possible to reach Malpensa airport by bus from: Milano, Torino, Lugano, Chiasso, Genova, Novara, Como, Menaggio, Lago Maggiore, Domodossola, Gallarate, Castelnovate, Brescia, Bergamo, Bologna and Verona.
•Taxi: Taxis are available from outside Arrivals.

Service:

Bars, a cocktail lounge and restaurants are located in the airport. There are also several shops selling a wide range of goods, including duty free. Other facilities include banks, bureaux de change, a chapel, and chemists. The First Aid and health offices are available in both terminals.

Arrival: Porto, Portugal - Porto (OPO)

Porto Airport or "Aeroporto Internacional Dr. Francisco de Sa Carneiro", also known as "Aeroporto do Porto" or "Aeroporto de Pedras Rubras", is currently the third-busiest airport in Portugal. It is named after the Portuguese Politician, Francisco de Sa Carneiro. Location: Porto Airport is located 11 km (7 miles) northwest of the city center. Transport: - Rail: The metro rail line E serves the airport regularly and is located just outside the terminal. A trip into the city center takes roughly 30 minutes. - Bus: There are regular local as well as long distance bus connections available at the airport. - Taxi: Taxis are available 24 hours a day and can be found outside the Arrivals Hall. Service: Airport services include an information desk, bank, ATMs, currency exchange, Internet access points as well as multiple shops and places to eat. Other facilities include a pharmacy and post office.