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easyJet

About this airline

EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model.  EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.


The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive fewer complaints.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split and Tallinn.


Upside

Great connections across Europe without the lowest-common-denominator panic.


Downside

Notoriously bad customer service.

Baggage

• Carry-on: One piece of hand luggage.
• Checked: €19 per bag,per flight, if purchased online (€30 if purchased at check-in and €50 at the gate). Combined weight not to exceed 20 kg. Each kg over 20 costs €9 if purchased online and €14 at the airport.


* Please visit EasyJet’s website for more information on its baggage policy.


Seating

Strict pre-boarding policy. Check-in no later than 40 minutes prior to departure (60 minutes for flights to the Middle East and North Africa).


Check-in and Ticketing

EasyJet is an online check-in airline only: you must arrive at the airport with your boarding pass already printed and in hand. Check-in is available from 30 days before your flight until two hours prior to the scheduled departure time. The boarding gate closes 30 minutes prior to the scheduled time of departure.

Tip
Be careful with personal property—there is little or no compensation for damages or losses.


Fun Fact

EasyJet offers the possibility to carbon offset the CO2 to their customers' trips for a surcharge via a calculator which calculates a passenger's carbon footprint.

Further reading

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