Customer Support | EuroCheapo.com
Have a question about a hotel you found through EuroCheapo? Read on for answers to our most frequently asked questions.
If you haven’t found what you’re looking for, you can always reach us by email: [email protected]
Frequently Asked Questions
Reservation Problems
- I want to book a hotel!
- How do I contact the reservation agencies?
- I lost my confirmation. Can you send me one?
- I need to cancel my reservation.
- Is it safe to give credit card info?
- I’d like to book a group.
Hotel Problems
- Incorrect prices on website
- Is there an age limit for hostels?
- Do hotel prices include tax?
- Do hotel prices include breakfast?
Contact Information
- How do I email the hotel?
- How do I phone the hotel?
- The phone/fax number/email for a hotel is wrong.
- I need to contact EuroCheapo
Other Problems
I want to book a hotel.
Great! If the hotel is listed on EuroCheapo as an “Editor’s Pick”, we’ve listed full contact information, including its phone number and fax. If we have an email address or website link, we will include that in the listing.
For hotels we review that also allow online booking, search dates in the “Get Rates” search box to view availability and pricing from our reservation partner Booking.com.
When making a reservation through our booking partner, please note that you are booking through another agency (Booking.com) and not through EuroCheapo.
How do I contact the reservation agencies?
All hotel reservations are processed through our booking partner:
Booking.com
Booking customer service
Booking customer service phone: 1 (888) 850-3958
I lost my confirmation. Can you send me one?
All hotel reservations are processed through our booking partner, Booking.com. Please contact them, using the information above. You will need to go to their website and log in to view reservations.
If you made your reservation by contacting the hotel directly, you must contact the hotel again to get your information, as we have no record of it.
I need to cancel my reservation.
If you booked directly with the hotel, please contact the hotel to cancel.
If you booked online using our reservation partner Booking.com, please follow the cancellation instructions included in your confirmation email. If you lost your confirmation email, please follow the instructions above.
Is it safe to give credit card info?
All credit card transactions taking place through our partner’s reservation systems are processed using SSL standards and are safe.
I’d like to book a group.
You can book up to ten people using EuroCheapo’s booking partners. You may always break up your reservation for more than ten by reserving for one portion first, then continuing, as necessary. Of course, you may also find cheaper prices by contacting the hotel directly to ask about group rates.
Your prices are wrong.
Prices quoted in the EuroCheapo “Editor’s Picks” section were given to us by the hotels during our last trip to that city or from subsequent updates and are based on information provided by the hotel.
If you do find prices listed in our reviews that do not appear to be correct, we apologize for the inconvenience. Please report inaccurate prices to us.
Is there an age limit for hostels?
Unless otherwise noted, there is not an age limit or minimum age for youth hostels listed on our site.
Do hotel prices include tax?
Prices for hotels booked through EuroCheapo bookings partners include any applicable Federal and TVA taxes.
Do hotel prices include breakfast?
All hotels are different. Read the description carefully. As a rule of thumb, if breakfast is included in the price, the hotel will do their best to make it obvious. If you don’t see it, don’t count on it!
How do I email the hotel?
We have provided email addresses for all hotels listed as our “Editor’s Picks”.
How do I phone the hotel?
To phone a hotel listed as an “Editor’s Pick”, simply dial the country code, plus phone number listed in our review. We do not have phone numbers on file for hotels that are not “Editor’s Picks” or for youth hostel listings.
The phone/fax number/email for a hotel is wrong.
To report a phone/fax number or email address that is incorrect, please email us. Please include the corrected information if you have it available. Many thanks for keeping EuroCheapo up-to-date!
A page isn’t loading.
This happens from time to time. Please email us the page you’re trying to access.
I can’t find a hotel I once saw on EuroCheapo.
We are constantly updating EuroCheapo, adding new hotels and taking down hotel listings. Listings are removed for many different reasons, including negative reviews, change of management, or space constraints.
I have a different problem.
We’ve got an answer. Email it to us.
About Us
EuroCheapo is owned and operated by Over There Interactive, Inc.
PO Box 1020
Maplewood, NJ 07040
Telephone: (888) 431-7613 (Monday – Friday, 10 a.m. – 6 p.m.)
[email protected]
About the author
About the author: Tom Meyers created and launched EuroCheapo from his Berlin apartment in 2001. He returned to New York in 2002, set up office, and has led the EuroCheapo team from the Big Apple ever since. He travels to Europe several times a year to update EuroCheapo's hotel reviews. Tom is also a co-host of the New York City history podcast, The Bowery Boys. Email Tom. [Find Tom on Google Plus]
