easyJet: Milan to Brussels

The carrier: easyJet

Upside
Great connections across Europe without the lowest-common-denominator panic.

Downside
Notoriously bad customer service.

About
EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model. The airline was founded by Sir Stelios Haji-Ioannou, and he and his family are still major shareholders. EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive not quite so many complaints as Ryanair's.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split, and Tallinn.

Baggage
*Carry-on: One piece of hand luggage
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €9 per kg.

Seating
Strict pre-boarding policy. Check-in no later than 40-minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.
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Departure: Milan, Italy - Orio Al Serio (BGY)

Orio al Serio International Airport is an airport that serves low-cost traffic flights into Milan.

Location: Orio al Serio International Airport is located 45 kilometers (27miles) from Milan, and 5 kilometers from Bergamo.

Transport:

- Rail: After arriving at Bergamo railway station by train, passengers should take the ZANI bus shuttle service from Bus Stop 12 to the Orio al Serio airport. For the train schedule visit the Trenitalia Site.

- Bus: The Zani Bus Service can be found at the front entrance of the airport. There are other private bus services available as well. The airport is easily reachable by bus from Bergamo, Milan and Brescia. Schedules for the shuttles can be found on their officials sites. The companies include Airport Bus, Autostradale, and Orio Shuttle.

- Taxi: Taxis are available at the airport.

Service: There is an Information Office located at the airport. Travelers can enjoy shopping at the fashion boutiques and shops selling a range of good quality gifts and leatherwear, newspaper and tobacco, as well as the duty free shop. There are restaurants and wine bars located throughout the airport. There is a bank located at the airport, as well as ATMs, and a post office. The Eurochange currency exchange facility is available for all money matters such as buying and selling traveler's checks, traveler's checks refunds, sale of national and international telephone cards, and VAT refund service. There are also First-Aid and baby changing facilities. more...

Arrival: Brussels, Belgium - National (BRU)

Brussels International Airport, not to be confused with Brussels Charleroi Airport, is Belgium's most important airport. Brussels International is mostly served by flag carrier and "conventional" airlines, though easyJet, Clickair, Sterling, SkyEurope, and some charter airlines also fly in and out of the airport. Brussels International Airport was formerly known as "Brussel Nationaal/Bruxelles-National" (Brussels National).

Location: The Brussels International Airport is located in Zaventem, near Brussels, Belgium.

Transport:

- Rail: The airport train station is located below the terminal (basement level-1). Up to 4 trains an hour connect the airport to Brussels North, Brussels Central, and Brussels Midi stations. Moreover there are direct train services to the East, South and West of Belgium. Information on the schedules of all Belgian and international train services can be found on the Belgian Railways website.

- Bus: The bus station is located on level 0, one floor down from the arrivals hall, and can be easily reached by using the escalators or elevators. Centrally located on the bus station there are three platforms, each with its specific use. There are several buses available for travelers. The most common, De Lijn, operates express bus services and departs from platform A. For more information consult their official website for specific rates and times. Another bus service available is the MIVB/STIB which leaves from platform C. For more information view the MIVB/STIB official website. Other options include the Antwerp Express and the Brussels Airport express. Specific rates and times can be found on their official website.

- Taxi: Taxis with a taximeter are permanently available in front of the arrivals hall. Licensed taxis can be recognized by the blue and yellow emblem. Travellers are advised to avoid unlicensed taxis.

Service: Services within the Brussels Airport include baggage lockers, information desks, a pharmacy, money exchanges, telecoms, places of worship, as well as various shops and restaurants.

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