easyJet: Milan to Berlin

The carrier: easyJet

Upside
Great connections across Europe without the lowest-common-denominator panic.

Downside
Notoriously bad customer service.

About
EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model. The airline was founded by Sir Stelios Haji-Ioannou, and he and his family are still major shareholders. EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive not quite so many complaints as Ryanair's.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split, and Tallinn.

Baggage
*Carry-on: One piece of hand luggage
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €9 per kg.

Seating
Strict pre-boarding policy. Check-in no later than 40-minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.
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Departure: Milan, Italy - Malpensa (MXP)

Malpensa International Airport is one of three international airports in the Milan area.

Location: Malpensa International Airport is located 45 kilometers (29 miles) north west of Milan in the province of Varese.

Transport:

- Rail: Trains run from Terminal 1 to Milano Cadorna Station every 30 minutes Monday-Friday. Schedules for both the Malpensa Express and Tren Italia are both found online.

- Bus: Between the two terminals a free shuttle bus is available every 15 minutes for twenty four hours a day. Buses run from both terminals to Milano Centrale Station, and to Linate Airport, Sesto and Torino. The Malpensa Shuttle runs from both terminals to Milano Centrale Station. The schedule for buses from Malpensa are found online. It is possible to reach Malpensa airport by bus from: Milano, Torino, Lugano, Chiasso, Genova, Novara, Como, Menaggio, Lago Maggiore, Domodossola, Gallarate, Castelnovate, Brescia, Bergamo, Bologna and Verona.

- Taxi: Taxis are available from outside Arrivals.

Service: Bars, a cocktail lounge and restaurants are located in the airport. There are also several shops selling a wide range of goods, including duty free. Other facilities include banks, bureaux de change, a chapel, and chemists. The First Aid and health offices are available in both terminals. more...

Arrival: Berlin, Germany - Schoenefeld (SXF)

In Brief: Berlin Schönefeld, one of three airports in Berlin, lies on the outskirts of the city, 18 km (11 miles) away. Schönefeld handles a lot of low-cost and charter airline traffic; it is one of the most important low-cost airports in Europe. EasyJet, to offer one example, has its very own terminal at Schönefeld, which impressively serves almost 30 destinations. Other low-cost and charter airlines serving Berlin Schönefeld include Ryanair, Condor, Germanwings, and Iceland Express.

Transporation: Schönefeld can be reached by the Airport Express train or S-Bahn train. Both forms of transportation cost just €2.10 one-way. The Airport Express takes 25 minutes, while the S-Bahn takes 40 minutes.
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