easyJet: Naples to Milan

The carrier: easyJet

About

EasyJet is Europe's second-largest low-cost carrier, after Ryanair. It's also one of the oldest in Europe; its first flights took off in late 1995, and it pioneered the online purchase model.  EasyJet is based at Hangar 89, which is an orange building adjacent to the main taxiway at Luton Airport.

The easyJet route map is not as wide-ranging as Ryanair's, although the airline tends to fly to primary airports over out-of-the-way secondary airports. Fares are also higher than Ryanair's, though the easyJet flying experience tends to receive fewer complaints.

One place where easyJet does not get high marks is in the telephone customer service department. We've read stories of hundreds of faxes remaining unreturned and hours-long waits on toll telephone lines with high per-minute charges.

Among the airline's more notable destinations are Bucharest, Geneva, Istanbul, Madeira, Sofia, Split and Tallinn.

Upside

Great connections across Europe without the lowest-common-denominator panic.

Downside

Notoriously bad customer service.

Baggage

*Carry-on: One piece of hand luggage.
*Checked: €12 per bag (per flight), combined weight not to exceed 20 kg. Over 20 kg, €12 per kg.

* Please visit EasyJet’s website for more information on its baggage policy.

Seating

Strict pre-boarding policy. Check-in no later than 40 minutes prior to departure. Boarding is on a first-come first-serve basis and can be a nightmare if you don’t arrive early. EasyJet never allows stand-bys.

Check-in and Ticketing

Online check-in is available from 60 days before your flight until two hours prior to the scheduled departure time.  Passengers with hold-luggage are allowed to do this as well. The boarding gate closes 25 minutes prior to the scheduled time of departure.  If your flight leaves London Gatwick before 08.30 you can check in for this flight the night before from 20:00. This will give you the opportunity to leave your baggage at the airport. You will be issued with a boarding pass so you can go straight to security for your flight the following morning.

Tip
Check in online so that you’re automatically entered into the "A" group for boarding, meaning you'll hop on—and off—first. Be careful with personal property as there is little or no compensation for damages or losses.

Fun Fact

EasyJet offers the possibility to carbon offset the CO2 to their customers' trips for a surcharge via a calculator which calculates a passenger's carbon footprint.

Departure: Naples, Italy (NAP)

Naples International Airport is the main airport serving Naples, Italy. Location: Naples International Airport is located 7 kilometers (4 miles) northeast of Naples in the Capodichino district of southern Italy. Transport: - Rail: The Alibus shuttle buses run to Napoli Centrale railway station, leaving approximately every 30 minutes. - Bus: ANM buses run to Napoli Centrale railway station and the Piazza Municipio in the center of Naples. The Alibus shuttle buses run to Napoli Centrale railway station and Piazza Municipio in the center of Naples. - Taxi: Taxis are available from outside the Arrivals area. Service: The customer service desk is located on the ground floor of the Arrivals area. There are a number of bars, restaurants, cafes and snack bars located throughout the airport. The duty free shop is located in the Departures lounge, and other retail shops in the Galleria Napoli, on the first floor of Terminal 1. There is a bank located in the terminal, as well as a post office. Two ATM's are located in the Arrivals and Departures areas of Terminal 1. There are bureaux de change in both Departures and Arrivals. There is also a Red Cross center in Arrivals where medical assistance is available 24 hours a day.

Arrival: Milan, Italy - Malpensa (MXP)

Malpensa International Airport is one of three international airports in the Milan area. Location: Malpensa International Airport is located 45 kilometers (29 miles) north west of Milan in the province of Varese. Transport: - Rail: Trains run from Terminal 1 to Milano Cadorna Station every 30 minutes Monday-Friday. Schedules for both the Malpensa Express and Tren Italia are both found online. - Bus: Between the two terminals a free shuttle bus is available every 15 minutes for twenty four hours a day. Buses run from both terminals to Milano Centrale Station, and to Linate Airport, Sesto and Torino. The Malpensa Shuttle runs from both terminals to Milano Centrale Station. The schedule for buses from Malpensa are found online. It is possible to reach Malpensa airport by bus from: Milano, Torino, Lugano, Chiasso, Genova, Novara, Como, Menaggio, Lago Maggiore, Domodossola, Gallarate, Castelnovate, Brescia, Bergamo, Bologna and Verona. - Taxi: Taxis are available from outside Arrivals. Service: Bars, a cocktail lounge and restaurants are located in the airport. There are also several shops selling a wide range of goods, including duty free. Other facilities include banks, bureaux de change, a chapel, and chemists. The First Aid and health offices are available in both terminals.